Delete Your Account

1. Before you request deletion

Your account can only be closed once it has no outstanding obligations. Before requesting deletion, make sure that:

• You are not an active member of any ongoing susu Circle (leave or complete each one first)
• Your Cashly wallet balance is GH₵0.00 (cash out any remaining balance first)
• You have no cash-out currently in progress

If any of these apply, we won't be able to complete your deletion request until they're resolved.

2. How to request deletion

Send an account deletion request to cashlyghana@gmail.com from the email address or phone number registered on your account, with the subject "Account Deletion Request". Include your registered phone number so we can locate your account.

We process deletion requests within 7 business days and will confirm by email once your account has been closed.

3. What gets deleted

When your account is closed:

• Your name, phone number, and password are removed and replaced with anonymized values
• Your date of birth is deleted
• You are immediately signed out of all devices

4. What we retain, and why

Ghana law requires financial platforms to retain certain records even after an account closes. We retain:

• Your contribution and payout history within any Circle you belonged to — this is shared financial record relied on by other Circle members, and required for financial recordkeeping and anti-money-laundering compliance in Ghana
• Identity verification records (Ghana Card details), as required for KYC/AML compliance

This retained data is anonymized or deleted once it is no longer required for these legal purposes. See our Privacy Policy for more on data retention and your rights.

5. Contact

Questions about account deletion can be sent to cashlyghana@gmail.com or 024 741 5316.